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Updated over 1 year ago
Indexed 5 hours ago

Discount Program- Electric Only

Qualifying utility customers receive waivers and discounts on their utility bills. The City of Austin has one of the most generous Customer Assistance Programs in the nation. Utility bill discounts are a key component of the program. They are provided to customers already receiving benefits through a variety of federal, state, county or city assistance programs. In February 2014, the Austin City Council voted to expand the discount program to 45,000 customers a year. Additionally, in 2015 the Austin City Council voted to no longer have a waitlist as well as include Veterans Affairs Supportive Housing (VASH) vouchers as a qualifier.

Under the program, qualifying Austin Energy customers receive a waiver of the $10 monthly electric customer charge; are exempt from paying the portion of the community benefit charge that supports the Utility Bill Discount Program; and they receive a 10% discount on their kWh usage charge. Austin Water customers also receive a discount on the water/wastewater customer charge as well as a volumetric discount on a customer’s water usage. Watershed Protection provides a 50% discount on the drainage fee. Public Works under a separate qualification waives the transportation user fee.

Customers who qualify for utility bill discounts are receiving an average of $792 per year per family, $248 of which comes from Austin Energy. Total utility bill savings for the recipients is over $18 million annually.

Below is a summary of electric account savings only.


NameSocrata field nameColumn name in sgr mountData typeDescription
Fiscal Yearfiscal_yearfiscal_yearText
kWh Charge Savingskwh_charge_savingskwh_charge_savingsNumber
Community Benefit Charge Discount Savingscommunity_benefit_charge_discount_savingscommunity_benefit_charge_discount_savingsNumber
Electric Bill Discount (10%) Savingselectric_bill_discount_10_savingselectric_bill_discount_10_savingsNumber
DatedatedateCalendar date
Number of Customersnumber_of_customersnumber_of_customersNumber
Customer Service Charge Savingscustomer_service_charge_savingscustomer_service_charge_savingsNumber
  • discount_program_electric_only
Upstream Metadata