• customer assistance program
  • discount program
  • electric utility
  • electric utility discount

Electric Utility Discount Program By Year

Electric Utility Discount Program By Year

Qualifying utility customers receive waivers and discounts on their utility bills. The City of Austin has one of the most generous Customer Assistance Programs in the nation. Utility bill discounts are a key component of the program. They are provided to customers already receiving benefits through a variety of federal, state, county or city assistance programs. In February 2014, the Austin City Council voted to expand the discount program to 45,000 customers a year. Additionally, in 2015 the Austin City Council voted to no longer have a waitlist as well as include Veterans Affairs Supportive Housing (VASH) vouchers as a qualifier.

Customers who qualify for utility bill discounts are receiving an average of $792 per year per family, $248 of which comes from Austin Energy. Total utility bill savings for the recipients is over $18 million annually. Below is a summary of electric account savings only.


NameSocrata field nameColumn name in sgr mountData typeDescription
Fiscal Yearfiscal_yearfiscal_yearNumber
Average Customers Served Monthlyaverage_customers_served_monthlyaverage_customers_served_monthlyNumber
Average Household Savings Per Monthaverage_household_savings_per_monthaverage_household_savings_per_monthNumber
Automatic Enrollmentautomatic_enrollmentautomatic_enrollmentNumber
Total Enrollmenttotal_enrollmenttotal_enrollmentNumber
Manual Enrollmentmanual_enrollmentmanual_enrollmentNumber
Average Annual Combined Customer Savingsaverage_annual_combined_customer_savings_in_millionsaverage_annual_combined_customer_savings_in_millionsNumber

Upstream Metadata