EMS - Communications Measures
EMS - Communications Measures
Data contained in this table documents Austin-Travis County EMS (ATCEMS) Communications Center workload and performance.
Data contained in this table comes from several sources:
• 911 Call Count and Grade of Service are obtained from the ECaTS reporting system provided by the Capital Area Council of Governments (CAPCOG).
• Call Processing Interval is calculated using data from the department Computer-Aided Dispatch (CAD) data warehouse.
• MPDS Compliance is calculated by the Advanced Quality Assurance (AQUA) system used by Communications Center personnel to assess center performance.
• Performance targets are determined by ATCEMS management.
|Name||Socrata field name||Column name in ||Data type||Description|
|Call Processing Interval Target||average_call_processing_interval_target||average_call_processing_interval_target||Number||Performance target for Call Processing Interval. This value is reported in seconds.|
|Grade of Service||percent_gos||percent_gos||Number||Percent of 911 calls answered within 10 seconds of initial ring.|
|Month Key||month_key||month_key||Number||Year and month for record in <yyyymm> format (e.g. 201407). This format is useful for sorting records.|
|911 Call Count||count_calls_911||count_calls_911||Number||Count of phone calls received through 911 system.|
|Calls Processed Count||count_calls_processed||count_calls_processed||Number||Count of calls included in Call Processing Interval indicators.|
|Month-Year||month_start_date||month_start_date||Calendar date||Month-year for report. This column contains the first day of the month. It is formatted to present only month and year.|
|Grade of Service Target||percent_gos_target||percent_gos_target||Number||Performance target for percent of 911 calls answered within 10 seconds of initial ring.|
|Call Processing Compliance Target||percent_call_processing_compliance_target||percent_call_processing_compliance_target||Number||Performance target for Call Processing Compliance. This value is reported in percent of calls.|
|MPDS Triage Compliance Target||percent_triage_compliance_mpds_target||percent_triage_compliance_mpds_target||Number||Performance target for compliance with Medical Priority Dispatch System (MPDS) standards.|
|Call Processing Interval||average_call_processing_interval_seconds||average_call_processing_interval_seconds||Number||Average amount of time required to dispatch the first unit to an incident, measured from the time that the 911 call is answered. This value is reported in seconds.|
|Call Processing Compliance||percent_call_processing_compliance||percent_call_processing_compliance||Number||Percent of calls processed that are completed in 90 seconds or less.|
|MPDS Triage Compliance||percent_triage_compliance_mpds||percent_triage_compliance_mpds||Number||Communications Center compliance with Medical Priority Dispatch System (MPDS) standards.|