austintexas-gov/ems-communications-measures-hjne-yn95

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  • 911 calls
  • ambulance
  • atcems
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EMS - Communications Measures

EMS - Communications Measures

Data contained in this table documents Austin-Travis County EMS (ATCEMS) Communications Center workload and performance.

Data contained in this table comes from several sources:

• 911 Call Count and Grade of Service are obtained from the ECaTS reporting system provided by the Capital Area Council of Governments (CAPCOG).

• Call Processing Interval is calculated using data from the department Computer-Aided Dispatch (CAD) data warehouse.

• MPDS Compliance is calculated by the Advanced Quality Assurance (AQUA) system used by Communications Center personnel to assess center performance.

• Performance targets are determined by ATCEMS management.

Columns

NameSocrata field nameColumn name in sgr mountData typeDescription
Call Processing Interval Targetaverage_call_processing_interval_targetaverage_call_processing_interval_targetNumberPerformance target for Call Processing Interval. This value is reported in seconds.
Grade of Servicepercent_gospercent_gosNumberPercent of 911 calls answered within 10 seconds of initial ring.
Month Keymonth_keymonth_keyNumberYear and month for record in <yyyymm> format (e.g. 201407). This format is useful for sorting records.
911 Call Countcount_calls_911count_calls_911NumberCount of phone calls received through 911 system.
Calls Processed Countcount_calls_processedcount_calls_processedNumberCount of calls included in Call Processing Interval indicators.
Month-Yearmonth_start_datemonth_start_dateCalendar dateMonth-year for report. This column contains the first day of the month. It is formatted to present only month and year.
Grade of Service Targetpercent_gos_targetpercent_gos_targetNumberPerformance target for percent of 911 calls answered within 10 seconds of initial ring.
Call Processing Compliance Targetpercent_call_processing_compliance_targetpercent_call_processing_compliance_targetNumberPerformance target for Call Processing Compliance. This value is reported in percent of calls.
MPDS Triage Compliance Targetpercent_triage_compliance_mpds_targetpercent_triage_compliance_mpds_targetNumberPerformance target for compliance with Medical Priority Dispatch System (MPDS) standards.
Call Processing Intervalaverage_call_processing_interval_secondsaverage_call_processing_interval_secondsNumberAverage amount of time required to dispatch the first unit to an incident, measured from the time that the 911 call is answered. This value is reported in seconds.
Call Processing Compliancepercent_call_processing_compliancepercent_call_processing_complianceNumberPercent of calls processed that are completed in 90 seconds or less.
MPDS Triage Compliancepercent_triage_compliance_mpdspercent_triage_compliance_mpdsNumberCommunications Center compliance with Medical Priority Dispatch System (MPDS) standards.

Upstream Metadata