EMS - Communications Measures
EMS - Communications Measures
Data contained in this table documents Austin-Travis County EMS (ATCEMS) Communications Center workload and performance.
Data contained in this table comes from several sources:
• 911 Call Count and Grade of Service are obtained from the ECaTS reporting system provided by the Capital Area Council of Governments (CAPCOG).
• Call Processing Interval is calculated using data from the department Computer-Aided Dispatch (CAD) data warehouse.
• MPDS Compliance is calculated by the Advanced Quality Assurance (AQUA) system used by Communications Center personnel to assess center performance.
• Performance targets are determined by ATCEMS management.
Columns
| Name | Socrata field name | Column name in sgr mount | Data type | Description |
|---|---|---|---|---|
| Call Processing Interval Target | average_call_processing_interval_target | average_call_processing_interval_target | Number | Performance target for Call Processing Interval. This value is reported in seconds. |
| Grade of Service | percent_gos | percent_gos | Number | Percent of 911 calls answered within 10 seconds of initial ring. |
| Month Key | month_key | month_key | Number | Year and month for record in <yyyymm> format (e.g. 201407). This format is useful for sorting records. |
| 911 Call Count | count_calls_911 | count_calls_911 | Number | Count of phone calls received through 911 system. |
| Calls Processed Count | count_calls_processed | count_calls_processed | Number | Count of calls included in Call Processing Interval indicators. |
| Month-Year | month_start_date | month_start_date | Calendar date | Month-year for report. This column contains the first day of the month. It is formatted to present only month and year. |
| Grade of Service Target | percent_gos_target | percent_gos_target | Number | Performance target for percent of 911 calls answered within 10 seconds of initial ring. |
| Call Processing Compliance Target | percent_call_processing_compliance_target | percent_call_processing_compliance_target | Number | Performance target for Call Processing Compliance. This value is reported in percent of calls. |
| MPDS Triage Compliance Target | percent_triage_compliance_mpds_target | percent_triage_compliance_mpds_target | Number | Performance target for compliance with Medical Priority Dispatch System (MPDS) standards. |
| Call Processing Interval | average_call_processing_interval_seconds | average_call_processing_interval_seconds | Number | Average amount of time required to dispatch the first unit to an incident, measured from the time that the 911 call is answered. This value is reported in seconds. |
| Call Processing Compliance | percent_call_processing_compliance | percent_call_processing_compliance | Number | Percent of calls processed that are completed in 90 seconds or less. |
| MPDS Triage Compliance | percent_triage_compliance_mpds | percent_triage_compliance_mpds | Number | Communications Center compliance with Medical Priority Dispatch System (MPDS) standards. |