austintexas-gov/ems-customer-satisfaction-by-month-fszi-c96k
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Updated 3 months ago
Indexed 6 hours ago

EMS - Customer Satisfaction By Month

ATCEMS conducts phone surveys of all patients or their family members for whom the department has a valid phone number. The survey is performed within 72 hours of department contact with the patient. This table contains data describing patient satisfaction with ATCEMS services in response to a question posed in the survey.

Columns

NameSocrata field nameColumn name in sgr mountData typeDescription
Count - Respondentscount_respondentscount_respondentsNumberCount of patients or family members who responded to a question asking them to rate their satisfaction with the service provided by ATCEMS personnel.
Target – Percent Satisfied or Very Satisfied Responsespercent_satisfied_or_very_satisfied_targetpercent_satisfied_or_very_satisfied_targetNumberPerformance target for percent of patients or family members who described themselves as “Satisfied” or “Very Satisfied.”
Percent – Satisfied or Very Satisfied Responsespercent_satisfied_or_very_satisfiedpercent_satisfied_or_very_satisfiedNumberPercent of patients or family members who described themselves as “Satisfied” or “Very Satisfied.”
Count – Satisfied or Very Satisfied Responsescount_satisfied_or_very_satisfiedcount_satisfied_or_very_satisfiedNumberCount of patients or family members who described themselves as “Satisfied” or “Very Satisfied.”
Month-Yearmonth_start_datemonth_start_dateCalendar dateMonth-year for report. This column contains the first day of the month. It is formatted to present only month and year in <mmm-yyyy> format.
Month Keymonth_keymonth_keyNumberYear and month for record in <yyyymm> format (e.g. 201407). This format is useful for sorting records.
 
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  • ems_customer_satisfaction_by_month
     
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