austintexas-gov/utility-contact-center-average-speed-for-answering-yj9d-ajag

  • austin energy
  • call center
  • contact center
  • customer care
  • customer service
  • + 5

Utility Contact Center Average Speed For Answering Calls

Utility Contact Center Average Speed For Answering Calls

The average speed for answering calls was up in Fiscal Years 2009 and 2010 due to Customer Service Representatives focusing on one-call resolutions, thus avoiding repeat calls by customers. In addition, the Utility Contact Center has rolled out several campaign initiatives over the past few years to promote conservation programs. Explaining those products and benefits takes extra time.

Columns

NameSocrata field nameColumn name in sgr mountData typeDescription
Fiscal Yearfiscal_yearfiscal_yearText
SecondssecondssecondsNumber

Upstream Metadata