kcstat-kcmo/311-call-center-call-queue-performance-xbq9-h44j
 
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311 Call Center - Call queue performance

Columns

NameSocrata field nameColumn name in sgr mountData typeDescription
DatedatedateCalendar date
Monthly Abandonment Ratemonthly_abandonment_ratemonthly_abandonment_rateNumber
Abandonment Rateabandonment_rateabandonment_rateNumber
Abandon Callsabandon_callsabandon_callsNumber
Calls Receivedcalls_receivedcalls_receivedNumber
Longest Hold Timelongest_hold_timelongest_hold_timeNumber
Average Speed of Answeraverage_speed_of_answeraverage_speed_of_answerNumber
Calls Handlecalls_handlecalls_handleNumber
Average Handle Timeaverage_handle_timeaverage_handle_timeNumber
YearyearyearNumber
Calls Handle by Othercalls_handle_by_othercalls_handle_by_otherNumber
Skill Groupskill_groupskill_groupText
MonthmonthmonthNumber