sfgov/sfo-screening-checkpoint-satisfaction-october-2019-xyey-v962

  • customer
  • satisfaction survey
  • screening checkpoint
  • sfo
  • survey

SFO Screening Checkpoint Satisfaction October, 2019

SFO Screening Checkpoint Satisfaction October, 2019

The screening checkpoint experience is a key driver of satisfaction at SFO, thus understanding the quality of the service and controllable experiences is required to improve it. SFO conducted two surveys of the Terminal 2 checkpoint in 2019. One in May, and after improvements were made, another in October to understand whether this changes were successful or in any way impactful.

A code-list is attached to assist with analysis.

Our research partner is San Francisco-based Corey, Canapary & Galanis Reasearch

Columns

NameSocrata field nameColumn name in sgr mountData typeDescription
Q3A1q3a1q3a1Number
Q2Dq2dq2dNumber
Q4_1q4_1q4_1Number
Q3A3q3a3q3a3Number
Q2Lq2lq2lNumber
AREAareaareaText
Q5q5q5Number
Q3A2q3a2q3a2Number
CCGIDccgidccgidNumber
DAYdaydayText
Q2Jq2jq2jNumber
METHmethmethNumber
Q3A_VERBATIMq3a_verbatimq3a_verbatimText
Q2Cq2cq2cNumber
Q2Eq2eq2eNumber
DATEdatedateCalendar date
Q2Aq2aq2aNumber
Q10q10q10Number
Q2Bq2bq2bNumber
Q4_3q4_3q4_3Text
Q1q1q1Number
Q2Kq2kq2kNumber
Q3q3q3Number
Q9q9q9Number
Q6q6q6Number
Q2Iq2iq2iNumber
Q2Hq2hq2hNumber
RUNIDrunidrunidText
Q7q7q7Number
Q8q8q8Number
Q8COUNTRYq8countryq8countryText
Q2Gq2gq2gNumber
Q2Fq2fq2fNumber
LANGlanglangNumber
Q4_2q4_2q4_2Number
RESPNUMrespnumrespnumNumber

Upstream Metadata