cityofchicago/performance-metrics-311-call-center-kj88-xnxq

 
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Performance Metrics - 311 Call Center

  • performance metrics
  • service delivery

Performance Metrics - 311 Call Center

To make 311 effective for residents, visitors, and business owners, 311 representatives must respond to calls in a timely and accurate manner.

Columns

NameSocrata field nameColumn name in sgr mountData typeDescription
Utilization (3:00PM-11:00PM)utilization3_00pm_11_00pmutilization3_00pm_11_00pmNumber
Abandoned (3:00PM-11:00PM)abandoned3_00pm_11_00pmabandoned3_00pm_11_00pmNumber
Call Volume (11:00PM-7:00AM)callvolume_11_00pm_7_00amcallvolume_11_00pm_7_00amNumber
Utilization (7:00AM-3:00PM)utilization7_00am_3_00pmutilization7_00am_3_00pmNumber
Average Number of Operators, Mon-Fri, (3:00PM-11:00PM)averagenumber_of_operators_mon_fri_3_00pm_11_00pmaveragenumber_of_operators_mon_fri_3_00pm_11_00pmNumber
Efficiency (7:00AM-3:00PM)efficiency7_00am_3_00pmefficiency7_00am_3_00pmNumber
Efficiency (3:00PM-11:00PM)efficiency3_00pm_11_00pmefficiency3_00pm_11_00pmNumber
Average Number of Operators, Sat-Sun, (11:00PM-7:00AM)averagenumber_of_operators_sat_sun_11_00pm_7_00amaveragenumber_of_operators_sat_sun_11_00pm_7_00amNumber
DatesdatesdatesText
Efficiency (11:00PM-7:00AM)efficiency11_00pm_7_00amefficiency11_00pm_7_00amNumber
Abandoned (7:00AM-3:00PM)abandoned7_00am_3_00pmabandoned7_00am_3_00pmNumber
Abandoned (11:00PM-7:00AM)abandoned11_00pm_7_00amabandoned11_00pm_7_00amNumber
Average Number of Operators, Mon-Fri, (11:00PM-7:00AM)averagenumber_of_operators_mon_fri_11_00pm_7_00amaveragenumber_of_operators_mon_fri_11_00pm_7_00amNumber
Utilization (11:00PM-7:00AM)utilization11_00pm_7_00amutilization11_00pm_7_00amNumber
Average Wait Time (seconds): 3:00PM-11:00PMaverage_wait_time_seconds_3_00pm_11_00pmaverage_wait_time_seconds_3_00pm_11_00pmNumber
Average Wait Time (seconds): 7:00AM-3:00PMaverage_wait_time_seconds_7_00am_3_00pmaverage_wait_time_seconds_7_00am_3_00pmNumber
SortsortsortNumberColumn to sort by
Average Number of Operators, Sat-Sun, (3:00PM-11:00PM)averagenumber_of_operators_sat_sun_3_00pm_11_00pmaveragenumber_of_operators_sat_sun_3_00pm_11_00pmNumber
Average Number of Operators, Sat-Sun, (7:00AM-3:00PM)averagenumber_of_operators_sat_sun_7_00am_3_00pmaveragenumber_of_operators_sat_sun_7_00am_3_00pmNumber
Average Number of Operators, Mon-Fri, (7:00AM-3:00PM)averagenumber_of_operators_mon_fri_7_00am_3_00pmaveragenumber_of_operators_mon_fri_7_00am_3_00pmNumber
Average Wait Time (seconds): 11:00PM-7:00AMaverage_wait_time_seconds_11_00pm_7_00amaverage_wait_time_seconds_11_00pm_7_00amNumber
Call Volume (3:00PM-11:00PM)callvolume_3_00pm_11_00pmcallvolume_3_00pm_11_00pmNumber
Call Volume (7:00AM-3:00PM)callvolume_7_00am_3_00pmcallvolume_7_00am_3_00pmNumber

Upstream Metadata