311 Service Requests from 2010 to Present

  • 2010
  • 2011
  • 2012
  • 2018od4a-report
  • 311
  • And 9 more...

311 Service Requests from 2010 to Present

<b>NOTE: This data does not present a full picture of 311 calls or service requests, in part because of operational and system complexities associated with remote call taking necessitated by the unprecedented volume 311 is handling during the Covid-19 crisis. The City is working to address this issue. </b>

All 311 Service Requests from 2010 to present. This information is automatically updated daily.


NameSocrata field nameColumn name in sgr mountData typeDescription
Location (state)location_statelocation_stateText
Open Data Channel Typeopen_data_channel_typeopen_data_channel_typeTextIndicates how the SR was submitted to 311. i.e. By Phone, Online, Mobile, Other or Unknown.
Location (address)location_addresslocation_addressText
Closed Dateclosed_dateclosed_dateCalendar dateDate SR was closed by responding agency
Created Datecreated_datecreated_dateCalendar dateDate SR was created
LatitudelatitudelatitudeNumberGeo based Lat of the incident location
Resolution Descriptionresolution_descriptionresolution_descriptionTextDescribes the last action taken on the SR by the responding agency. May describe next or future steps.
CitycitycityTextCity of the incident location provided by geovalidation.
Intersection Street 2intersection_street_2intersection_street_2TextSecond intersecting street based on geo validated incident location
Facility Typefacility_typefacility_typeTextIf available, this field describes the type of city facility associated to the SR
Vehicle Typevehicle_typevehicle_typeTextIf the incident is a taxi, this field describes the type of TLC vehicle.
Location (city)location_citylocation_cityText
Park Boroughpark_boroughpark_boroughTextThe borough of incident if it is a Parks Dept facility
Unique Keyunique_keyunique_keyTextUnique identifier of a Service Request (SR) in the open data set
DescriptordescriptordescriptorTextThis is associated to the Complaint Type, and provides further detail on the incident or condition. Descriptor values are dependent on the Complaint Type, and are not always required in SR.
Cross Street 2cross_street_2cross_street_2TextSecond Cross Street based on the geo validated incident location
Due Datedue_datedue_dateCalendar dateDate when responding agency is expected to update the SR. This is based on the Complaint Type and internal Service Level Agreements (SLAs).
Taxi Pick Up Locationtaxi_pick_up_locationtaxi_pick_up_locationTextIf the incident is identified as a taxi, this field displays the taxi pick up location
Street Namestreet_namestreet_nameTextStreet name of incident address provided by the submitter
Address Typeaddress_typeaddress_typeTextType of incident location information available.
Resolution Action Updated Dateresolution_action_updated_dateresolution_action_updated_dateCalendar dateDate when responding agency last updated the SR.
Intersection Street 1intersection_street_1intersection_street_1TextFirst intersecting street based on geo validated incident location
Incident Addressincident_addressincident_addressTextHouse number of incident address provided by submitter.
Bridge Highway Namebridge_highway_namebridge_highway_nameTextIf the incident is identified as a Bridge/Highway, the name will be displayed here.
Y Coordinate (State Plane)y_coordinate_state_planey_coordinate_state_planeNumberGeo validated, Y coordinate of the incident location.
Taxi Company Boroughtaxi_company_boroughtaxi_company_boroughTextIf the incident is identified as a taxi, this field will display the borough of the taxi company.
BBLbblbblTextBorough Block and Lot, provided by geovalidation. Parcel number to identify the location of location of buildings and properties in NYC.
Agency Nameagency_nameagency_nameTextFull Agency name of responding City Government Agency
Road Ramproad_ramproad_rampTextIf the incident location was Bridge/Highway this column differentiates if the issue was on the Road or the Ramp.
Location (zip)location_ziplocation_zipText
Park Facility Namepark_facility_namepark_facility_nameTextIf the incident location is a Parks Dept facility, the Name of the facility will appear here
Complaint Typecomplaint_typecomplaint_typeTextThis is the first level of a hierarchy identifying the topic of the incident or condition. Complaint Type may have a corresponding Descriptor (below) or may stand alone.
Bridge Highway Directionbridge_highway_directionbridge_highway_directionTextIf the incident is identified as a Bridge/Highway, the direction where the issue took place would be displayed here.
AgencyagencyagencyTextAcronym of responding City Government Agency
Community Districts:@computed_region_f5dn_yrer:@computed_region_f5dn_yrerNumber
Bridge Highway Segmentbridge_highway_segmentbridge_highway_segmentTextAdditional information on the section of the Bridge/Highway were the incident took place.
X Coordinate (State Plane)x_coordinate_state_planex_coordinate_state_planeNumberGeo validated, X coordinate of the incident location.
Cross Street 1cross_street_1cross_street_1TextFirst Cross street based on the geo validated incident location
LongitudelongitudelongitudeNumberGeo based Long of the incident location
LandmarklandmarklandmarkTextIf the incident location is identified as a Landmark the name of the landmark will display here
LocationlocationlocationPointCombination of the geo based lat & long of the incident location
BoroughboroughboroughTextProvided by the submitter and confirmed by geovalidation.
Borough Boundaries:@computed_region_yeji_bk3q:@computed_region_yeji_bk3qNumber
Police Precincts:@computed_region_sbqj_enih:@computed_region_sbqj_enihNumber
Location Typelocation_typelocation_typeTextDescribes the type of location used in the address information
Zip Codes:@computed_region_efsh_h5xi:@computed_region_efsh_h5xiNumber
StatusstatusstatusTextStatus of SR submitted
City Council Districts:@computed_region_92fq_4b7q:@computed_region_92fq_4b7qNumber
Community Boardcommunity_boardcommunity_boardTextProvided by geovalidation.
Incident Zipincident_zipincident_zipTextIncident location zip code, provided by geo validation.

Upstream Metadata