cityofnewyork-us/nyc-mobile-services-study-j46y-iqiq
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NYC Mobile Services Study

The New York City Department of Consumer and Worker Protection's Office of Financial Empowerment (OFE) published a research study in 2015, evaluating the use of mobile financial services to establish patterns of use among low and middle income New Yorkers. The purpose of this exploration was to analyze the needs, barriers, and opportunities to increase financial inclusion through mobile financial services use.

The published report can be found here: https://www1.nyc.gov/assets/dca/MobileServicesStudy/Research-Brief.pdf

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