ramseycounty-us/call-center-metrics-4fqc-s7b9

  • contact
  • metrics
  • phone call

Call Center Metrics

Call Center Metrics

Call metrics for our general information line.

Columns

NameSocrata field nameColumn name in sgr mountData typeDescription
DatedatedateCalendar date
WeekweekweekText
MonthmonthmonthText
CSQ Namecsq_namecsq_nameText
Calls Presentedcalls_presentedcalls_presentedNumber
Calls Handledcalls_handledcalls_handledNumber
Percent Handledpercent_handledpercent_handledNumber
Avg Handle Timeavg_handle_timeavg_handle_timeText
Max Handle Timemax_handle_timemax_handle_timeText
Calls Abandonedcalls_abandonedcalls_abandonedNumber
Percent Abandonedpercent_abandonedpercent_abandonedNumber
Avg Abandoned Timeavg_abandoned_timeavg_abandoned_timeText
Max Abandoned Timemax_abandoned_timemax_abandoned_timeText
Avg Speed of Answeravg_speed_of_answeravg_speed_of_answerText
Avg Queue Timeavg_queue_timeavg_queue_timeText
Max Queue Timemax_queue_timemax_queue_timeText

Upstream Metadata