ramseycounty-us/call-center-metrics-4fqc-s7b9
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  • call_center_metrics
     
 
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Updated 12 days ago
Indexed 3 hours ago

Call Center Metrics

Call metrics for our general information line.

Columns

NameSocrata field nameColumn name in sgr mountData typeDescription
Percent Abandonedpercent_abandonedpercent_abandonedNumber
Avg Handle Timeavg_handle_timeavg_handle_timeText
DatedatedateCalendar date
Calls Handledcalls_handledcalls_handledNumber
CSQ Namecsq_namecsq_nameText
Avg Speed of Answeravg_speed_of_answeravg_speed_of_answerText
Calls Abandonedcalls_abandonedcalls_abandonedNumber
Max Handle Timemax_handle_timemax_handle_timeText
WeekweekweekText
Percent Handledpercent_handledpercent_handledNumber
Max Abandoned Timemax_abandoned_timemax_abandoned_timeText
Avg Queue Timeavg_queue_timeavg_queue_timeText
MonthmonthmonthText
Max Queue Timemax_queue_timemax_queue_timeText
Calls Presentedcalls_presentedcalls_presentedNumber
Avg Abandoned Timeavg_abandoned_timeavg_abandoned_timeText
Upstream Metadata